Inevitably, some people will be dissatisfied, but we cannot extend refunds simply because a customer decides, after having had full access to our network, that they weren't satisfied with the experience. Unfortunately, there are too many less-than-honest web surfers for us to have a liberal refund policy. Nor can we grant partial refunds; our billing providers do not allow for that. Therefore we only grant refunds under the following circumstances:

• Double billing or other overcharges, such as signing up through more one of our network sites.
• A membership charge was billed but access was not granted. Lack of access will be verified through our secure logging system.
• Erroneous rebilling after cancellation. We will verify cancellation requests with the billing provider. [CCBill's cancellation mechanizm is excellent. We have been with them since 1999 and we had never seen such an occurance with them. ]
• Exceptional circumstances in which we deem the member's situation merits a refund.

If you feel your circumstances merit a refund, go to this form to request one. We will give your request every consideration and issue your refund promptly [usually within 24-48 hrs] if it falls within our policy.