Below are answers to a few common problems. If you have other technical problems, please click here. If you need to contact us about other issues, click here.
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| How do I cancel my membership? |
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If you joined through CCBill, click here. If you used PayPal, we no longer deal with them. All existing paypal memberships have been canceled. If you are still being billed, it is strictly a paypal error [they are currently settling a lawsuit over such behavior] and you must contact paypal directly. |
| I need to contact you, but when I click on the Contact Link and nothing happens? |
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Normally, our contact page opens in a new pop-up window. If you are using a pop-up blocker or ad-blocking software [which come with many of the new browser tools bars] this could be preventing the window from displaying. If your browser doesn't support JavaScript or you have disabled JavaScript, the window will not display. Try disabling the pop-up blockers, or just click here to load the contact page into a normal window. |
| The Register and/or Log-In links don't work! |
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Per above, disable any pop-up blockers or ad-blocking software.* |
| I can't see the galleries - the page won't load or doesn't load all the way! |
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Our network is based on PHP, a common platform for dynamic sites. PHP is very flexible and powerful, but doesn't load as fast as old-fashioned static HTML. If our server is especially busy, you may see delays or incomplete page loads. Usually, hitting refresh solves the problem.* If you experience consistent problems, contact us here. |
| My password doesn't work! |
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Your password is cAse-SensiTive — make sure it's being entered correctly. Also, if you didn't join through CCBill, your password may have changed for security reasons. We email out notices of such changes, but if your email has changed since you joined, you may not have gotten it. if you continue to have problems, click here to notify us. |
| I can't watch the videos! |
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Our videos are optimized for Windows Media Player, running under Win98, Win2000, WinMe, or WinXP.* Mac users may have trouble viewing them. We've also had reports of conflicts between WinMedia and RealPlayer or QuickTime. Go here and describe the problem and we'll see what we can advise. |
| I don't have a credit card? Can I join? |
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Sure! And we'll even give you a discount — $5 off the normal price of $25! Click Here! |
| Can I join by Snail Mail? |
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Certainly! And save $5 off the normal price too! Click Here for Info! |
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* WinXP Users: WinXP has a built in firewall. We have not yet seen any problems with the WinXP firewall on our network, but we have heard some reported on other sites. So if you are having trouble with the site loading properly or the videos playing, check your firewall settings first, and if the firewall is activated, disable it and see if the problems go away. If they do not, contact us here. |
